1. Introduction

a. Overview of the Privacy Policy

Welcome to VITA SOFTWARE. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

b. Explanation of Its Purpose

The purpose of this policy is to inform you about the types of information we collect, how we use and share that information, and the measures we take to protect your privacy. It also outlines your rights regarding your personal information and how you can exercise those rights.

c. Scope of the Policy

This policy applies to all users of our services, including visitors to our website, customers using our software products, and any other interactions you may have with VITA SOFTWARE. This includes information collected through our website, mobile applications, and other online services.

2. Information Collected

Types of Information Collected

a. Personal Information

Personal information is information that identifies you as an individual. This includes:

Identification Details: Name, email address, phone number, mailing address, and job title.
Professional Information: Company name, industry, and job function.
Financial Information:: Payment details such as credit card numbers and billing addresses for processing transactions.
Account Information: Usernames, passwords, and other login credentials.

b. Non-Personal Information

Non-personal information is information that does not directly identify you.This includes:

Technical Data: IP address, browser type and version, operating system, and device information.
Usage Data: Pages visited, links clicked, time spent on pages, and navigation paths.
Log Data: Date and time of access, referring site details, and error logs

3. Methods of Collection

a. Website Forms

Information you provide directly to us through forms on our website, such as contact forms, registration forms, and feedback forms.

b. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our services. Cookies are small data files stored on your device that help us recognize you and remember your preferences.

c. Direct Interactions

Information you provide to us during direct interactions, such as customer support communications, surveys, and feedback

d.Third-Party Sources

We may also receive information about you from third parties, such as business partners, data providers, and public sources, which we combine with the information we collect directly from you.

4. Purpose of Collecting Each Type of Information

Information you provide directly to us through forms on our website, such as contact forms, registration forms, and feedback forms.

a. Consent

Information you provide directly to us through forms on our website, such as contact forms, registration forms, and feedback forms.

b. Contractual Necessity

We process your personal data to perform our contract with you or to take steps at your request before entering into a contract.

c. Legal Obligation

We process your personal data to comply with legal obligations, such as record-keeping requirements and reporting obligations.

d.Legitimate Interests

We process your personal data for our legitimate interests, provided that these interests are not overridden by your rights and interests. Our legitimate interests include improving our services, enhancing security, and preventing fraud.

5. Use of Information.

How Collected Information is Used

We use the information we collect for various purposes, including:

a. Service Delivery

To provide, operate, and maintain our services.
To process transactions and manage your account.
To provide customer support and respond to your requests and inquiries.

b. Service Improvement

To understand and analyze how you use our services.
To develop new features and improve our existing services.
To personalize your experience and recommend features and content

c. Marketing and Communication

To send you promotional messages and newsletters, with your consent
To inform you about new products, services, and updates.
To conduct surveys and gather feedback to enhance our services.

d. Legal and Compliance

To comply with legal obligations and respond to legal requests.
To enforce our terms and conditions and protect our rights, property, and safety.
To personalize your experience and recommend features and content.

6. Sharing of Information with Third Parties

a. Service Providers

Third-party vendors that provide services on our behalf, such as payment processors, hosting services, and email service providers. These service providers are authorized to use your personal information only as necessary to provide these services to us.

b. Business Partners

Trusted partners who offer complementary products and services. We share information with these partners only with your consent

c. Legal Requirements

Authorities if required by law, or to protect our rights, property, or safety, or that of our users or the public. This includes responding to subpoenas, court orders, and legal processes

d. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information

7. Data Security

Measures Taken to Safeguard Collected Information

We implement various security measures to protect your personal information, including:

a. Encryption

We use advanced encryption methods to protect sensitive data during transmission and storage.

b. Access Controls

We restrict access to your personal information to authorized personnel only. Employees who have access to personal information are trained on data protection principles and practices

c. Security Protocols

We regularly review our security practices to prevent unauthorized access, data breaches, and other security threats. This includes implementing firewalls, intrusion detection systems, and regular security assessments.

d. Procedures for Data Breach Response

In the event of a data breach, we have procedures in place to promptly respond and mitigate the impact. Affected individuals will be notified in accordance with applicable laws and regulations.

8. User Rights

Rights of Users Regarding Their Personal Data

You have the following rights regarding your personal data:

a. Access

You can request a copy of the personal information we hold about you.

b. Correction

You can request that we correct or update any inaccurate or incomplete information.

c. Deletion

You can request that we delete your personal information, subject to certain exceptions such as compliance with legal obligations.

d. Objection

You can request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data.

e. Restriction

You can request that we correct or update any inaccurate or incomplete information.

f. Restriction

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

g. Process for Users to Exercise Their Rights

To exercise any of these rights, please contact us at privacy@vitsoftware.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

h. Contact Information for Privacy-Related Inquiries

For any privacy-related inquiries, you can contact us at:

Email: Privacy@VITAsoftware.de
Address: VITA SOFTWARE, 123 Software Lane, Tech City, Germany
Phone: +49 15510 467322

9. Cookies and Tracking Technologies

a. Explanation of Cookies and Similar Technologies Used

To exercise any of these rights, please contact us at privacy@vitsoftware.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

b. Types of Cookies Used

Session Cookies:: These cookies are used to operate our service. They are temporary and are deleted when you close your browser.
Persistent Cookies: These cookies remain on your device for a set period of time or until you delete them. They are used to remember your preferences and various settings.
Analytics Cookies: These cookies are used to track information about traffic to our website and how users use our website.

c. Purpose of Using Cookies

Necessary Cookies: These cookies are essential to provide you with services available through our website.
Persistent Cookies: These cookies allow our website to remember choices you make, such as your language preference and login details.
Analytics Cookies: These cookies are used to track information about traffic to our website and how users use our website. The information gathered does not identify any individual visitor.

d. How Users Can Manage Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete them. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. Third-Party Links

a. Disclosure of Third-Party Links on the Website or Within Services

Our services may contain links to third-party websites that are not operated by us.

b. Disclaimer of Responsibility for Third-Party Privacy Practices

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.